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Política de privacidade Hotel Kore Tulum Retreat and SPA Resort

Kore Tulum Retreat and SPA Resort (NEW) - Tulum -

Política de privacidade Hotel Kore Tulum Retreat and SPA Resort em Tulum

Política de privacidade Hotel em Tulum

For the hotel KORE TULUM RETREAT & SPA RESORT is a commitment to maintain the data protection of our customers, suppliers, employees and partners, therefore we have implemented activities and procedures within the internal processes of our "Management System" to ensure confidentiality and proper handling of data, we have also defined channels of communication to facilitate any related procedure.
If any owner wishes to make inquiries, updates, requests, claims or similar related to their data, they will access them exclusively through the commercial area of the Hotel, where the request will be addressed as appropriate to respond according to the established and published procedure.

In order to comply with the provisions of the federal law for the protection of personal data held by individuals (lfpd), especially in Article 15, and the law of industrial property, below are the general information data of this website:
-owner: Kore Tulum Retraet & SPA Resort Carretera Tulum-Boca Paila Km. 3.8 Lote 48 Admo, Mexico 180D, Playa, 77780 Tulum, Q.R.
-contact information: reservations@koretulum.com
-registration information: in accordance with the laws of the Republic of the United Mexican States.

For practical purposes, Kore Tulum Retraet & SPA Resort will be referred to as "Kore Tulum" in the following.
The access and/or use of the portal attributes to the user the condition of user, accepting, from that moment, fully and without any reservations, these terms and conditions, as well as the particular conditions that, if any, complement, modify or replace the general conditions in relation to certain services and contents of the portal. Therefore, prior to the use of the services offered by the portal, the user must also carefully read the corresponding particular conditions.
Likewise, the use of the portal is also subject to all notices, regulations of use and instructions made known to the user by Kore Tulum insofar as they replace, complete and/or modify this legal notice. Kore Tulum may, in order to speed up the operation of the website and for the benefit of users, modify the services provided and any substantial aspect of this website, as well as the operating, technical and use conditions of the website services.
Likewise, Kore Tulum may modify these general conditions or the particular conditions that apply to a service or content, which will be published on the portal by means of the corresponding notice. The modifications will not apply retroactively and will take effect from the date of publication. If you do not accept the modified conditions of a service, you must stop using that service. We recommend that you periodically consult the conditions of use of the portal.

Kore Tulum informs the user of the purposes for which it will use the personal data collected on this website:

1) To provide the services you request, such as facilitating reservations, sending confirmations or pre-arrival messages, to assist you with meetings, events or celebrations and to provide you with information about the area and the hotel where you plan to stay.

2) To complete and service your reservation and stay, for example, to process your payment, ensure your room is available and provide you with customer service.

3) To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.

4) To personalize your experience when you stay at one of our hotels and in connection with "Online Services" by presenting products and offers tailored to you.

5) To allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your personal information. We encourage you to read these rules carefully.

6) For business purposes, such as data analysis, auditing, security, surveillance and fraud prevention (including the use of CCTV, access cards and other security systems), developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and managing and expanding our business activities.


By submitting your data to Kore Tulum, the owner expressly accepts these conditions and rules of use, giving unequivocal consent to the processing of personal data in accordance with the purposes informed. Likewise, he/she accepts the transfer of his/her data to the corresponding entities for the fulfillment of the obligations in accordance with the contracted service, exclusively for the reserved purposes, ensuring that such data will not be transferred to third parties for any other purpose, without the additional consent of the owner. By legal obligation and collaboration with the Authorities, they may be delivered to public agencies that require it, specifying that in these cases the minimum information required for the corresponding legal compliance will be provided, protecting the rest of the data with the utmost rigor.

When using our online booking process at https://www.koretulum.com we will collect the information you wish to book and your email address as you complete the booking process. In the event that you are unable to complete the booking, we will contact you with this information to provide assistance (for example, if you have a technical problem). By contacting you to provide you with assistance in completing the booking process, you may exercise your rights to withdraw your consent.

The owners of the data have at all times the right to access the file where they are given treatment before referred to, being able to exercise the rights of rectification, cancellation and opposition in the terms contained in the legislation on protection of personal data. Similarly, the user's consent for the processing and transfer of personal data may be revoked at any time without retroactive effect, in accordance with the provisions of Articles 22, 23, 24 and 25 of the Law on Protection of Personal Data Held by Private Parties.

The user agrees to use the portal and its services and contents in accordance with current legislation, morality, good customs and public order, as well as not to contravene the provisions of this legal notice and those conditions that complement, modify or replace it. Consequently, the user is obliged not to use the portal or its services and contents for purposes or effects that are unlawful or detrimental to the rights and/or interests of Kore Tulum or third parties that, in any way, may damage the normal operation of the portal or the services accessible through it, for the rest of the users, Kore Tulum and/or its image.
In general, the provision of services does not require prior subscription or registration of users. However, Kore Tulum may condition the use of some of the services to the prior completion of the corresponding user registration or the completion of forms. In any case, the registration will be made in the manner expressly indicated in the service itself or in the particular conditions that regulate it, and the user must provide accurate information and keep updated at all times, the information provided. The user will be solely responsible for any false or inaccurate statements made and the damages caused to Kore Tulum or third parties for the information provided.
Regarding the contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is forbidden:
- Their reproduction, copying, distribution, dissemination, public communication, transformation or modification, unless authorized by their legitimate owners or it is legally permitted.
- Any infringement of the rights of Kore Tulum or its legitimate owners.
- Its use for any kind of commercial or advertising purposes, other than those strictly allowed.
- Any attempt to obtain the contents of the portal by any means other than those made available to users, as well as those usually used in the network, provided they do not cause any damage to the Kore Tulum portal and/or the services or contents.
The use of the portal will be made under the sole and exclusive responsibility of the user, being expressly exonerated Kore Tulum from any damages and / or losses caused to the user or third parties for such use contrary to the provisions of this legal notice and the particular conditions that in each case were applicable. Such liability shall extend to the use, by the user or any third party, of any password or similar assigned for access to the portal, if any, or to any of its services.
Notwithstanding the foregoing, Kore Tulum reserves the right to deny at any time and without prior notice, access to the portal to those users who violate these general conditions, or the particular conditions that apply in each case, as well as for breach of the law, morality and / or public order.
The exclusion of the user will not imply the waiver of Kore Tulum to file the corresponding legal actions or compensation that may apply by law.

The portal may make available to users connections and links to other websites managed and controlled by third parties. These links have the sole purpose of facilitating users the search for information, content and services on the Internet, without in any case be considered a suggestion, recommendation or invitation to visit them. Kore Tulum does not commercialize, nor directs, nor previously controls, nor makes its own the contents, services, information and statements available on such websites.
Therefore, Kore Tulum does not assume any liability, even indirectly or subsidiarily, for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, opinions, statements, products and services existing or offered on websites not managed by Kore Tulum and accessible through the portal.
Persons or entities that intend to make or make a hyperlink from a web page of another Internet portal to any of the pages of the Kore Tulum portal shall be subject to the following conditions:
- The total or partial reproduction of any of the services or contents of the portal is not allowed.
- No deep-links, or img or image links or frames with the pages of the portal without the prior express permission of Kore Tulum.
- No false, inaccurate or incorrect statement shall be included about the pages of the Kore Tulum portal, its employees, or about the services or contents of the portal.
- Except for those signs that are part of the "hyperlink", the web page in which it is established shall not contain any trademark, trade name, establishment sign, name, logo, slogan or other distinctive signs belonging to Kore Tulum, unless expressly authorized by it.
- The establishment of the "hyperlink" shall not imply the existence of a relationship between Kore Tulum and the owner of the website or portal from which it is made, nor the knowledge and acceptance of Kore Tulum of the services and contents offered in such portal.
- Kore Tulum will not be responsible for the contents or services made available to the public on the website or portal from which the "hyperlink" is made, nor for the information and statements included therein.
- The web page in which the "hyperlink" is established shall not contain illicit information or contents, contrary to morality and generally accepted good customs and public order, nor shall it include contents contrary to any third party rights.
- Any "hyperlink" to the portal shall be made to its home page or main pages of the sections it contains.
All trademarks, trade names or logos of any kind that appear on the website are the property of Kore Tulum or its licensors, without it being understood that the use or access to the website and / or the services offered therein gives the user any right over such trademarks, trade names and / or logos. In particular, the trademarks included in the portal are subject to the applicable legislation on industrial property, and their reproduction or use without the authorization of their owner is prohibited.
Kore Tulum is firmly committed to the protection of intellectual and industrial property on the network. To this end, Kore Tulum states that it applies and implements high security standards to protect the contents displayed on its website. However, despite this, there may occur extraordinary situations not attributable to Kore Tulum that are beyond its control. In this sense, for the purpose of preserving the industrial and intellectual property rights in the event that any user or third party considers that there has been a violation of their legitimate rights by the introduction of certain content on the portal, they must notify such circumstance to Kore Tulum at the postal address referred to above.
The legitimacy of the intellectual or industrial property rights corresponding to the contents provided by third parties is their exclusive responsibility.
Internet users accessing the portal may view the information contained therein and make downloads or private reproductions on their computer system, provided that the elements reproduced are not subsequently transferred to third parties or installed on a server connected to the Internet or a local network. It is not allowed, without prejudice to the provisions of this legal notice, the distribution, modification, transfer, public communication or any other act, part or all of the information published on the website, without prior authorization from Kore Tulum.

- The lack of legality, quality, reliability, usefulness, updating and availability of the services provided by third parties and made available to the users of the website and/or of the contents.
- Non-compliance by third parties of their obligations or commitments in relation to the services provided to users through the portal.
- The opinions expressed by users in the forums, chat and opinion messages that may be enabled in the different areas of the portal.
- The knowledge that unauthorized third parties may have of the type, conditions, characteristics and circumstances of the use that users make of the portal and the services and/or contents.
Cookies policy can find more details on the https://www.koretulum.com/politica-de-cookies/
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